Featured Speakers
Catch Me if You Can
"I believe that punishment for fraud and recovery of stolen funds are so rare, prevention is the only viable course of action"
Frank W. Abagnale,
Frank W. Abagnale and Associates
Author, Lecturer, Consultant
Sponsored by Affinion Group
Frank W. Abagnale is one of the world's most respected authorities on the subjects of forgery, embezzlement and secure documents. For over thirty years he has lectured to and consulted with hundreds of financial institutions, corporations and government agencies around the world.
Mr. Abagnale's rare blend of knowledge and expertise began more than 40 years ago when he was known as one of the world's most famous confidence men. This was depicted most graphically in his best-selling book, Catch Me If You Can, a film of which was also made, directed by Steven Spielberg with Leonardo DiCaprio and Tom Hanks. Between the ages of 16 and 21, he successfully posed as an airline pilot, an attorney, a college professor and a pediatrician, in addition to cashing $2.5 million in fraudulent checks in every state and 26 foreign countries. Apprehended by the French police when he was 21 years old, he served time in the French, Swedish and U.S. prison systems. After five years he was released on the condition that he would help the federal government, without remuneration, by teaching and assisting federal law enforcement agencies.
Mr. Abagnale has now been associated with the FBI for over 30 years. He lectures extensively at the FBI Academy and for the field offices of the Federal Bureau of Investigation. More than 14,000 financial institutions, corporations and law enforcement agencies use his fraud prevention programs. In 1998, he was selected as a distinguished member of "Pinnacle 400” by CNN Financial News – a select group of 400 people chosen on the basis of great accomplishment and success in their fields. In 2004 Mr. Abagnale was selected as the spokesperson for the National Association of Insurance Commissioners (NAIC) and the Nation Cyber Security Alliance (NCSA). He has also written numerous articles and books including The Art of the Steal, The Real U Guide to Identity Theft and Stealing Your Life.
Sales and Service
Best Practices for Credit Unions
Martin L. Cohen, M.D.,
Chief Executive Officer & Co-Chairman
Cohen & Brown Management Group, Inc.
Martin L. Cohen, M.D., Chief Executive Officer and Co-Chairman of Cohen Brown Management Group, Inc., is one of the leading strategists, consultants, managers, lecturers and trainers in the financial services industry today. Together with his partner, Edward G. Brown, Dr. Cohen has led the Cohen Brown Management Group to become the world’s premier sales-and-service culture-change specialist for the financial services industry, with the goal of maximizing profitable sales, retentions and service quality perception. Its global client list, with institutions reaching more than 75 countries, includes top performers in Retail Banking, Commercial and Corporate Banking, Trust Banking, Private and International Private Banking, Financial Asset Management, Securities, and Consumer and wholesale Financing.
Dr. Cohen has been called "A leader in the cultural revolution" in financial services by the ABA Banking Journal, for his work at the forefront of the financial services industry’s revolution from a traditional administrative culture to a consultative sales-and-service culture. He is now leading Cohen Brown in the firm’s efforts to assist its clients in achieving more advanced levels of sales-and-service performance excellence. Dr. Cohen is focusing on helping Cohen Brown clients to deliver Executional Excellence at every touch point during every interaction, to close Techno-Behavioral Solutions SM, and to significantly increase positive belief, motivation, and passion regarding consultative sales-and-service delivery.
Dr. Cohen writes, produces and delivers dynamic, leader-led, multimedia video presentations, as well as live and audio presentations, that skillfully integrate strategies, tactics, motivation and humor to maximize results. Dr. Cohen’s teaching shave been translated into nine languages, and his exceptional knowledge, energetic speaking style and charismatic personality assure an electric atmosphere in all of his presentations.